Privacy Policy

This Privacy Policy outlines the collection, use, and disclosure of your personal information when you visit our site, use our services, or make a purchase. By accessing or using our site, you consent to our privacy policy. If you do not agree with this policy, please do not use our site.

The personal information we collect depends on your interactions with our site. "Personal information" refers to any information that identifies, relates to, describes, or can be associated with you.

Information We Collect to Fulfill Your Transaction

When you submit information through our checkout, we may collect the following:

  • Basic Contact Details: Name, address, phone number, email.
  • Order Information: Billing address, shipping address.

How We Use Your Personal Information

  • Order Processing: We use your personal information to fulfill orders, and send notifications related to your account, purchases or returns.
  • Marketing and Advertising: If you have opted in for our newsletter, we use your personal information to send marketing, advertising, and promotional emails.
  • Security and Fraud Prevention: We use your personal information to detect, investigate, and address potential fraudulent, illegal, or malicious activities. If you have registered an account, you are responsible for keeping your credentials safe. Please contact us immediately if you believe your account has been compromised.
  • Customer Communication: We use your personal information to provide customer support, ensuring we are responsive to your requests.

Security and Retention of Your Information

Please note that no security measures are perfect, and we cannot guarantee "perfect security". Additionally, information you send to us may not be secure while in transit. We recommend avoiding unsecure channels for transmitting sensitive or confidential information.

The duration for which we retain your personal information depends on different factors, including the necessity to maintain your account, provide our services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and we may decline requests as permitted by law.

  • Right to Access / Know: You may request access to the personal information we store about you.
  • Right to Delete: You may request the deletion of personal information we have about you.
  • Right to Correct: You may request corrections to inaccurate personal information we have about you.
  • Right of Portability: You may request a copy of your personal information and ask us to transfer it to a third party.
  • Restriction of Processing: You may request that we stop or restrict our processing of your personal information.
  • Withdrawal of Consent: Where we rely on your consent to process your personal information, you may withdraw this consent at any time.
  • Appeal: If we decline to process your request, you may appeal our decision by replying directly to us or to the local data protection authority.
  • Managing Communication Preferences: If you have opted in for our newsletter, you can opt out at any time by using the unsubscribe option on your account page.

You can exercise these rights by contacting us. We may need to verify your identity by collecting details such as your email address or account information. This process will be handled in accordance with applicable laws.

Complaints

If you have complaints about how we handle your personal information, please contact us. If you are dissatisfied with our response, depending on your location, you may have the right to appeal our decision by contacting the local data protection authority.

International Users

Please be aware that we may transfer, store, and process your personal information outside of your country of residence. Your information may also be processed by staff and third-party service providers in these countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority, unless the data transfer is to a country with an adequate level of protection determined by regulatory authorities.

Contact

For purposes of applicable data protection laws, we are the data controller of your personal information. If you have any questions about our privacy policy or wish to exercise your rights, please contact us.